Chimney Sweep Software Pricing: £0 a Month

Nothing. There’s no monthly fee, no per-booking fee and no per-user fee. Each booking made through We Sweep carries a £1.95 online booking fee (including VAT), paid by your customer on top of your price. It’s shown to them before they book — never hidden inside your price — and it’s the same whether they pay by card when they book, by card at the door, in cash or by bank transfer. The only other cost is standard card processing of 1.5% + 20p on card payments, exactly as you’d pay with any card machine. The one exception is optional: bookings you bring across from your old system after your first 14 days cost you £1.95 each. Import them in your first 14 days and they cost nothing at all.

Because we are invested in your efficiency. Our auto-scheduling logic is designed to pack your day with as many jobs as possible, and a fixed £1.95 on each booking is what keeps that running without ever touching your margin. Online booking fees are already familiar to customers from everything they book online, and a quiet month costs you nothing at all.

Yes. In Payment Settings you can subsidise some or all of the £1.95 — 50p, £1, £1.45 or the whole fee. Whatever you cover comes off what the customer sees, and We Sweep collects the difference from you on the booking. Most businesses leave it at £1.95; the option is there if you’d rather your customers see no fee at all.

Bookings you add yourself — phone jobs, repeat customers — carry the same £1.95 online booking fee as online bookings, because they get the same routing, reminders, certificate and customer portal. The admin panel shows you the total to quote the customer, fee included. There’s no cheaper back door, and no reason to want one: keeping every job on the platform is what makes the route optimisation work. The one exception is the diary you bring with you when you switch: your customers never pay the fee on bookings you import from your old system (see the next question).

Nothing in your first 14 days — for you or your customers. If your account was approved before 6 October 2026, your free import period runs until the end of 21 October 2026. After that you can still import: each imported booking costs you £1.95, collected when the job is paid (nothing if it’s cancelled before then), and your customers never pay a booking fee on a booking you bring across. Card payments carry the usual 1.5% + 20p processing, as on any card payment.

When the customer pays by card — at booking or at the door — the fee is collected with the payment, and your price lands in your own Stripe account. When the customer pays in cash or by bank transfer, they pay your price plus the £1.95 to you on the day; you collect the fee on our behalf and it’s passed on to us once a month on an itemised invoice against a card or Direct Debit you save with us. Nothing is ever taken from you before the customer has actually paid.

Yes. Choose a fixed card deposit — £10, £15, £20, £25, £30, £40 or £50 — and customers who pick cash, bank transfer or card on completion pay the deposit (plus the £1.95 fee) by card when they book, with the balance settled on the day. It cuts no-shows without forcing anyone to pay the whole job upfront.

No. Connect Xero, QuickBooks or Sage and every paid job posts itself into your books as an itemised, VAT-correct sales invoice — with the payment matched to the right account and full refunds raised as credit notes. It’s included, at no cost to you — not an add-on or a higher tier.

Not for what you pay: there’s no percentage fee, so your VAT status makes no difference. Your prices are always entered as the full amount the customer pays, including any VAT, and if you connect your accounting software the invoices it raises use your VAT rate.

Card payments carry standard card processing of 1.5% + 20p per transaction — the same rate as Stripe’s standard UK card pricing, and less than most card machines. It’s collected automatically when your customer pays by card, so there’s never a separate bill. Cash and bank-transfer jobs have no processing fees at all. In the rare case a customer’s bank raises a chargeback, the disputed amount is taken back out of your Stripe balance while the bank decides (even if that takes your balance below zero), and Stripe’s £20 dispute fee is passed on at cost. Disputes are raised against We Sweep’s Stripe account, so we answer the bank for you, using the job photos, certificate and messages you send us. If the dispute is won, the money goes back into your Stripe balance and the £20 is waived. From 15 October 2026, if we answer a dispute and it’s lost, the further £20 Stripe charges for answering it is passed on too. Bookings you import from your old system after your first 14 days cost you £1.95 each. We Sweep has no hidden maintenance or onboarding fees.

If your customer cancels, the £1.95 is non-refundable (they agree to that when they book) — the rest of what they paid follows your normal cancellation terms, including the 24-hour rule on card bookings. If you cancel a booking, the customer gets everything back including the fee, and the fee is recovered from you. The full customer-facing terms are on our booking fee page.