Payments

"So what's the catch with the 2%?"

Fair question — this trade has seen enough software that costs £40 a month whether you're flat out in October or sat at home in June. And the headline price is rarely the real one: most subscriptions are tiered, and the features you actually want — the routing, the certificates, the automation — sit in the top tiers at several times the advertised cost.

So here's the model, plainly, including the parts most pricing pages leave out.

The model, plainly

• No monthly fee. Ever. Quiet month, holiday, off-season — you pay nothing. The overhead scales with the work, not the calendar.
• 2% per booking — however it's paid — card when they book online, card at the door, cash or bank transfer after the job: the fee is the same 2% of the booking. Every job gets the routing, the reminders, the certificate and the portal, so every job pays the same way. That's the entire revenue model.
• One plan, every feature — there are no tiers. Nothing is held back for a "Pro" or "Enterprise" plan, because there isn't one.
• Your money never passes through us — card payments land in your own Stripe account; cash and bank transfers go straight to you. We Sweep never holds your money. Stripe's standard card processing fees apply to card payments, the same as with any card machine or provider — we'd rather tell you that here than have you find it on an invoice. The 2% on cash and bank-transfer jobs is invoiced monthly, itemised per booking.

Get paid your way

Card at the time of booking is the default — the job arrives in your diary already paid. But plenty of sweeps, and plenty of customers, prefer to settle up on the day. So that's built in too. You choose which of these your business offers:

• Card when they book — taken online through Stripe, before the job hits the diary.
• Card at the door — your technician shows a QR code or sends a payment link, and the customer pays on their own phone before the van leaves.
• Cash on the day — recorded in the app in a tap, receipt emailed to the customer automatically.
• Bank transfer — your account details go out with the job-completed email, and the booking stays flagged until you mark the money in.

And when a job isn't settled on the day, you don't chase it. Every completed-but-unpaid job sits on one dashboard, and the system reminds the customer for you — at 3, 7 and 14 days, each time with a payment link — until it's paid. When it is, they get a receipt and the job clears itself.

One more thing the payment does on its own: if you've connected Xero, QuickBooks or Sage, every paid job posts into your books as an itemised, VAT-correct sales invoice, marked paid against the right account — and full refunds become credit notes. No retyping in the evening, and no extra charge: it's included in the 2%.

If you're VAT registered, read this bit

Prices you set are VAT-inclusive, but the 2% is calculated on the net, ex-VAT amount — not on the VAT you're collecting for HMRC.

On a £120 job including VAT, £20 of that is HMRC's money passing through your hands. Our fee is 2% of the £100 that's actually yours: £2.00, not £2.40. Most percentage-based platforms charge on the gross and quietly take a cut of the tax — if you're over the threshold, it's worth checking what yours does.

Compare it to what the admin costs now

The comparison that matters isn't against another subscription — it's against what the phone-and-diary way already costs you. The missed calls while you're on a roof. The evenings confirming tomorrow's jobs. The no-show who never paid a deposit. The bank transfer you're still waiting on from March. The certificate you had to dig out and resend. That's what the 2% is buying back — the bookings, the routing, the reminders and the certificates are all the same fee.

Full pricing detail is on the pricing page. If you're weighing up subscription tools, see how the model compares with Jobber and Tradify.

Frequently asked questions