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MASTER TERMS OF SERVICE

Last Updated: 6 October 2026

1. Introduction

These Terms of Service ("Terms") form a legally binding agreement between Mark Dodson T/A We Sweep, of Lower Moorlands, Sherburn‑in‑Elmet, LS25 6DN ("We Sweep", "we", "us", "our"), and the chimney sweep business or professional creating an account or using the We Sweep platform ("Business User", "you", "your").

By creating an account, accessing the platform, or embedding the We Sweep booking widget, you agree to be bound by:

  • These Terms
  • The Privacy Policy
  • The Data Processing Agreement (DPA)
  • The Cookie Policy

Together, these documents form the Agreement.

2. Definitions

Capitalised terms used in these Terms have the meanings set out in this clause or in the incorporated Privacy Policy or DPA.

  • Platform: means the We Sweep SaaS platform, including the booking widget, dashboard, mobile interfaces, APIs, and certificate generation tools.
  • Customer: means a homeowner or other individual who books or receives chimney sweeping or related services from you.
  • Business User Data: means personal data relating to you or your business processed by We Sweep as a controller.
  • Customer Data: means personal data relating to your Customers processed by We Sweep as your processor.
  • Services: means the provision of access to the Platform and related support.
  • Online Booking Fee: means the fee payable by a Customer to We Sweep for each booking made through the Platform under clause 6.3, currently £1.95 including VAT.
  • Booking Fee Terms: means the consumer‑facing terms for the Online Booking Fee published at we-sweep.co.uk/booking-fee, which the Customer accepts when confirming a booking.
  • Deposit: means a fixed amount paid by a Customer by card at the time of booking towards the price of a pay‑on‑completion booking, where you enable Deposits under clause 6.11.
  • Imported Booking: means a booking you import into the Platform from your previous booking system, spreadsheet, or diary under clause 6.13.
  • Free Import Period: has the meaning given in clause 6.13.3.

3. Scope of Service

  • 3.1 Software Provider Only: We Sweep provides a software platform only. We do not provide chimney sweeping, inspection, maintenance, or any physical services.
  • 3.2 No Agency for Your Services: We are not a party to any contract between you and your Customers for chimney sweeping or related services. You are solely responsible for the performance, legality, and quality of your services. Separately, each Customer contracts directly with We Sweep for the Online Booking Fee on the Booking Fee Terms; that contract concerns the booking service only and does not make us a party to your contract with the Customer. The only agency created by these Terms is the limited collection agency in clause 6.5.
  • 3.3 No Vetting: We do not verify your qualifications, insurance, or compliance with industry standards.
  • 3.4 Variations Agreed During a Job:
    • 3.4.1 The Platform allows your technicians to record additional work, additional chimneys or flues, and a revised total price agreed with the Customer during a visit (a "Job Variation").
    • 3.4.2 The contract for the work is between you and the Customer. You are solely responsible for obtaining the Customer's genuine, informed agreement to any Job Variation before the additional work is carried out or charged, and for complying with all law that applies to Job Variations, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
    • 3.4.3 The Platform's record of a Job Variation (including any technician confirmation and its timestamp) is an administrative audit trail only. It records your technician's assertion that agreement was obtained. It is not, and must not be presented to any Customer, court, or regulator as, proof that the Customer consented.
  • 3.5 Customer Referral Programme:
    • 3.5.1 The Platform includes an optional customer referral programme (off by default). If you enable it, your Customers receive shareable referral codes, and you configure the incentive wording shown to your Customers and, optionally, an automatic reward amount.
    • 3.5.2 The referral incentive is your offer to your Customers, not ours. You are solely responsible for the incentive wording you write, for honouring the rewards you advertise (including where you do not configure an automatic reward), and for the programme's compliance with applicable law, including consumer protection and advertising rules.
    • 3.5.3 Where you configure an automatic reward, the Platform applies it as a discount to the referring Customer's next qualifying booking. The discount reduces the booking amount you receive; the Online Booking Fee under clause 6.3 is unaffected by the discount. Automatic reward credits expire 12 months after they are earned, and a credit is cancelled if the booking that earned it is cancelled.
    • 3.5.4 Disabling the programme stops new referral codes and new rewards; it does not remove discounts already applied to bookings. Reward credits already earned at the time you disable the programme remain your responsibility to honour.

4. Account Registration and Security

You must:

  • Provide accurate and complete information.
  • Maintain the security of your email account (magic links rely on email access).
  • Not share your account credentials with third parties.
  • Notify us immediately of any suspected unauthorised access.

You are responsible for all activity occurring under your account.

5. Acceptable Use Policy

You must not:

  • Use the Platform for any business other than chimney sweeping or flue maintenance.
  • Upload unlawful, fraudulent, or misleading content.
  • Upload excessive or irrelevant personal data beyond what is necessary for booking and certification purposes.
  • Scrape, harvest, or systematically extract data from the Platform.
  • Share your account credentials or allow unauthorised persons to access the Platform.
  • Attempt to reverse engineer, decompile, or extract source code from the Platform.
  • Use automated scripts, bots, or crawlers to interact with the Platform.
  • Use the Platform's messaging channels (email or SMS) for non‑service‑related bulk messaging or unsolicited communications.
  • Use the Platform in any way that could damage, disable, or impair the service.
  • Interfere with or attempt to access another Business User's data or schema.

Transactional messaging: SMS and email messages sent by the Platform on your behalf to Customers are limited to service communications relating to a specific booking or transaction — for example, booking confirmations, appointment reminders, certificate delivery, and payment requests for completed work. You must not include, and must not instruct us to include, promotional or marketing content in these messages. If you wish to send marketing communications to Customers, you do so outside the Platform as controller, and you are solely responsible for compliance with the Privacy and Electronic Communications Regulations 2003, including consent.

We may suspend or terminate your account immediately for breach of this Acceptable Use Policy.

6. Payments and Fees

  • 6.1 Payment Methods: The Platform supports payment by card at the time of booking, and — where you enable them — payment on completion of the job by cash, by card payment link, or by bank transfer. You choose which methods to offer in your Platform settings, subject to clauses 6.5 and 6.7.
  • 6.2 Card Payments and Stripe Connect: All card payments (whether taken at booking or on completion) are processed via Stripe Connect. To offer card payments you must maintain a valid, active Stripe account connected to the Platform. Cash and bank transfer payments are made directly by the Customer to you and do not pass through the Platform or Stripe; We Sweep never holds or handles these funds.
  • 6.3 Online Booking Fee: We Sweep charges you no subscription, platform, or per‑booking fee. Instead, each booking managed through the Platform — however the Customer pays (including cash and bank transfer) and however the booking was created (including bookings you or your staff enter manually) — carries an Online Booking Fee payable by the Customer to We Sweep, currently £1.95 including VAT. The one exception is an Imported Booking: its Customer never pays an Online Booking Fee, and clause 6.13 sets out when you pay it instead. The Online Booking Fee is added on top of the price you set, is shown to the Customer before they confirm, and never forms part of your price or your turnover. The Customer's contract for the Online Booking Fee is with We Sweep on the Booking Fee Terms; you must present the fee to Customers only as the Platform presents it, must not describe it as your own charge, and must not vary, waive, or add to it other than by a subsidy under clause 6.12. We may change the amount of the Online Booking Fee on notice under clause 15; a change applies to bookings made after it takes effect. Other than the card processing charge (clause 6.4), the recovery of fees on bookings you cancel (clause 6.9.2), chargeback costs (clause 6.10.5), any subsidy you choose to give (clause 6.12), and the Online Booking Fee on bookings you import after your Free Import Period or in breach of clause 6.13.6 (clauses 6.13.4 and 6.13.6), We Sweep makes no charge to you for use of the Platform.
  • 6.4 Card Payments; Card Processing Charge: Each card payment taken through the Platform — at booking, on completion, or a Deposit — carries a card processing charge of 1.5% + 20p per transaction, deducted automatically as an application fee at the point of charge via Stripe Connect. This charge passes on the cost of card processing (it corresponds to Stripe's standard UK card rate), applies only to card payments — cash and bank transfer payments carry no processing charge — and is calculated on the full amount charged to the Customer's card, including the Online Booking Fee and VAT where applicable, mirroring the basis on which card processing costs are themselves incurred. On card payments the Online Booking Fee is separated from your price and retained by We Sweep at the point of charge in the same way, so that only your price (less the card processing charge and any subsidy) is transferred to your connected Stripe account.
  • 6.5 Off‑Platform Payments — Collection Agency and Monthly Settlement: Where the Customer pays you directly (cash or bank transfer), the Customer pays you your price plus the Online Booking Fee, as the Platform shows to both of you. You collect the Online Booking Fee as our agent, on our behalf and not as part of your own sales, and you hold it for us until it is settled. When you record the payment in the Platform, the fee collected is added to your settlement ledger, and fees collected in this way are invoiced to you monthly in arrears. To enable cash or bank transfer payment methods, you must first save a fee payment method with We Sweep — a payment card or a Bacs Direct Debit mandate — via our payment provider (Stripe). Where you save a Bacs Direct Debit mandate, Stripe presents the Direct Debit Instruction to you at setup, and the Direct Debit Guarantee applies to all payments collected under the mandate. Invoice amounts vary from month to month according to the fees collected on your account, and you will receive advance notice of each collection amount and date, given by or through Stripe in accordance with the Bacs scheme rules. Monthly invoices are charged automatically to your saved payment method on or shortly after your billing anchor date; invoices below a de minimis threshold (currently £1) are carried forward to the next billing period. If you cancel your mandate, you must save an alternative payment method, and clause 6.7 applies to any invoice that consequently fails. You must record Customer payments in the Platform promptly and accurately; recording payments outside the Platform, failing to record them, or collecting less than the price plus the Online Booking Fee shown by the Platform, in order to avoid settling the Online Booking Fee, is a material breach of these Terms.
  • 6.6 Settlement Invoicing Data: You authorise We Sweep to share your business name and account email address with Stripe for the purpose of settlement invoicing, and to store limited payment method details (such as card brand and last four digits, or Direct Debit mandate reference) needed to administer it.
  • 6.7 Non‑Payment of Settlement Invoices: If a settlement invoice is not paid in full when due, we will notify you by email and our payment provider will retry collection. If the invoice remains unpaid 7 days after the first failure (the "Grace Period"), we may suspend your ability to accept new bookings using the pay‑on‑completion methods (cash, card payment link on completion, and bank transfer) until all overdue amounts have been paid. We will not shorten the Grace Period below 7 days, though we may lengthen it or apply a longer period to your account. Card‑at‑booking payments, your existing bookings, and your access to your data are unaffected by suspension under this clause. Suspension does not relieve you of the obligation to settle Online Booking Fees you have collected on our behalf, and persistent non‑payment is a material breach of these Terms that may lead to termination under clause 14.
  • 6.8 VAT Status: Your VAT status does not affect the Online Booking Fee or any charge under these Terms. If you tell us you are VAT‑registered, you must provide your correct VAT registration number, which we may verify against HMRC's "Check a UK VAT number" service. Your VAT status and rate are used by the accounting integration (clause 11.2) and in the documents the Platform produces for your Customers; you are responsible for keeping them accurate and up to date. Prices you enter into the Platform are always the full amount the Customer pays, including any VAT.
  • 6.9 Cancellations, Refunds and Credits:
    • 6.9.1 Customer cancellations: When the Customer cancels a booking, the Online Booking Fee is non‑refundable, whatever notice the Customer gives, in accordance with the Booking Fee Terms the Customer accepted at booking. The Platform refunds the Customer the remainder of any card payment of your price in accordance with the cancellation policy the Platform applies on your behalf (currently: refundable where the cancellation is made more than 24 hours before the appointment; otherwise non‑refundable). A Deposit is not refunded on a Customer cancellation made more than 14 days after booking, whatever notice the Customer gives (clause 6.11.3). The card processing charge is non‑refundable: card processing costs are incurred when a payment is taken and are not returned when the payment is refunded, in line with standard card processing practice.
    • 6.9.2 Cancellations by you: If you or your staff cancel a booking through the Platform, the Customer is refunded in full, including the Online Booking Fee, regardless of notice. Because the Customer's fee is then returned at our cost, we recover from you the Online Booking Fee and the card processing charge on the refunded payment: first by reversing the corresponding transfer to your connected Stripe account, and, where that reversal cannot be completed in full (for example, because of an insufficient balance), by adding the shortfall to your next monthly settlement invoice, itemised separately. No recovery applies where no payment had been taken from the Customer.
    • 6.9.3 Partial and dashboard refunds: Partial refunds, and refunds initiated directly in the Stripe dashboard rather than through the Platform, are not adjusted automatically. Where such a refund returns the Online Booking Fee to the Customer, we may recover it from you under clause 6.9.2. You may request a credit under clause 6.9.5.
    • 6.9.4 Off‑Platform Payments: An Online Booking Fee you have collected from a Customer on our behalf remains payable to us and is not cancelled because you later refund your price to that Customer. Where a booking is cancelled before any payment has been made, no fee is collected and nothing is payable.
    • 6.9.5 Credits: Where you believe an amount has been recovered from you or invoiced to you in error, or a fee was invoiced for a booking that was cancelled before the Customer paid, you may request a credit within 30 days. Provided the request is accurate and made in good faith, we will apply the credit to your next settlement invoice.
    • 6.9.6 Nothing in this clause affects any refund or other obligation you owe your Customer in respect of your own price, which is governed by your contract with them and by consumer law.
  • 6.10 Off‑Platform Payments and Payment Disputes:
    • 6.10.1 You may enable Customers to pay you directly in cash or by bank transfer on completion of a job ("Off‑Platform Payments"). Off‑Platform Payments are made directly by the Customer to you: we are not a party to the payment and do not hold, receive, or transmit the funds.
    • 6.10.2 You are solely responsible for the accuracy of the bank account details you enter into the Platform and for keeping them current. The Platform conveys those details to Customers exactly as you entered them, together with a unique payment reference and anti‑fraud guidance, including that the details will never be changed by email.
    • 6.10.3 You must not ask or permit any Customer to pay to account details other than those recorded in the Platform, and you must notify us immediately if you believe payment communications have been intercepted, spoofed, or tampered with.
    • 6.10.4 Subject to clause 13.1, we are not liable for: (a) a Customer's failure to pay you; (b) payments misdirected because the details you entered were inaccurate or out of date; or (c) fraud carried out by third parties intercepting or imitating communications outside our systems.
    • 6.10.5 Card disputes and chargebacks:
      • (a) Who handles them: Card payments taken through the Platform are processed on We Sweep's Stripe account on your behalf (clauses 6.2 and 6.4). A dispute raised by a Customer's card issuer — an inquiry or a chargeback — is therefore raised against We Sweep's Stripe account, not yours: it does not appear in your own Stripe dashboard, and only We Sweep can respond to it. You remain solely responsible for chargebacks, dispute fees, and related losses on card payments for your services, and We Sweep is not liable for the outcome of any dispute.
      • (b) Inquiries: Where the card issuer only asks for information about a payment (an inquiry), no money is withdrawn and no dispute fee is charged. We will notify you and respond to the inquiry using the evidence you give us under (d). If the card issuer is not satisfied, the inquiry may become a chargeback, and (c) then applies.
      • (c) Chargebacks: When a chargeback is raised, the disputed amount is withdrawn from We Sweep's Stripe account and Stripe charges a £20 dispute fee. We recover these from you as follows: (i) the disputed amount is deducted from your connected Stripe account balance when the chargeback is raised, even if this takes your Stripe balance below zero — Stripe may then recover the negative balance from you under your own agreement with Stripe, for example from later payments into your Stripe account or by debiting your bank account; (ii) the £20 dispute fee, together with any part of the disputed amount that could not be recovered under (i), is added to your next monthly settlement invoice, itemised separately from Online Booking Fees; and (iii) if we respond to the chargeback, Stripe charges a further £20 fee for responding, which it returns only if the chargeback is resolved in your favour. For chargebacks raised on or after 15 October 2026, if the chargeback is resolved in the Customer's favour after we have responded, that further £20 is also added to your next monthly settlement invoice. If the payment had already been refunded to the Customer, in part or in full, before the chargeback was raised, the refunded part of the disputed amount is not recovered from you under (i) or (ii); we respond to the chargeback with evidence of the refund.
      • (d) Evidence: When a dispute opens, the Platform notifies you and tells you the date by which the card issuer must receive a response. You should email your evidence — for example job photos, the certificate, your booking records, and any messages with the Customer — to the support address given in that notice as soon as possible, and in any event in time for us to respond by that date. We will submit the evidence you give us to the card issuer through Stripe, acting reasonably, but we do not guarantee any outcome. If we do not receive your evidence in time, the dispute is likely to be lost.
      • (e) Outcome: If a chargeback is resolved in your favour, the amount deducted under (c)(i) is returned to your Stripe account balance and the dispute fee is waived (or credited if already invoiced). If it is resolved in the Customer's favour, the deducted amount is not returned and the dispute fee remains payable, together with any fee for responding under (c)(iii). The Platform notifies you when a dispute is resolved.
  • 6.11 Deposits:
    • 6.11.1 You may enable a fixed Deposit on pay‑on‑completion bookings (cash, bank transfer, and card on completion), from the amounts the Platform offers (currently £10 to £50). Deposits require an active connected Stripe account, because a Deposit is a card payment under clauses 6.2 and 6.4.
    • 6.11.2 Where a Deposit applies, the Customer pays the Deposit plus the Online Booking Fee by card at the time of booking, and the Platform shows the Customer, before they confirm, the amount payable today and the balance due on completion. The balance is paid by the Customer's chosen pay‑on‑completion method and, for cash and bank transfer, clause 6.5 applies to the balance. Deposits are not taken on bookings you enter manually.
    • 6.11.3 The Deposit is part of your price and is transferred to your connected Stripe account (less the card processing charge). On a Customer cancellation made more than 14 days after booking, whatever notice the Customer gives, neither the Deposit nor the Online Booking Fee is refunded, and you keep the Deposit; where the Customer had also paid the balance in advance, the balance is refunded under the cancellation policy in clause 6.9.1. Where the Customer cancels within 14 days of booking (the Customer's cancellation period under the Consumer Contracts Regulations 2013), the Customer is refunded everything they paid except the Online Booking Fee, whatever the notice: the Platform refunds card payments, the Deposit included, and you return anything the Customer paid you in cash or by bank transfer. Where the booking is moved to another date, by the Customer or by you, the Deposit is carried over to the new date. On a cancellation by you the Customer is refunded in full, Deposit and Online Booking Fee included, under clause 6.9.2. Clause 6.9.6 applies.
  • 6.12 Subsidising the Online Booking Fee: You may choose in your Platform settings to subsidise part or all of the Online Booking Fee from the options the Platform offers. A subsidy reduces the fee shown to and paid by the Customer; it does not reduce the Online Booking Fee itself, which We Sweep receives in full on every booking. The subsidised portion is deducted from your price at the point of charge on card payments and Deposits, and, for cash and bank transfer payments, is added to your monthly settlement invoice under clause 6.5. A subsidy applies to bookings made while it is in force and is your own commercial decision; it is not a discount offered by We Sweep. Your subsidy setting does not apply to Imported Bookings, which clause 6.13 governs.
  • 6.13 Importing Your Existing Bookings:
    • 6.13.1 What you can import: You can import into the Platform the bookings you already hold in another booking system, a spreadsheet, or a paper diary, so that they are managed through the Platform as Imported Bookings, subject to clause 6.13.6. Only bookings for appointments in the future, and no more than 12 months ahead, can be imported. Past jobs, job history, and the dates of earlier services cannot be imported.
    • 6.13.2 No fee for your Customers: An Imported Booking never carries an Online Booking Fee payable by the Customer, whenever it is imported, because the Customer agreed the booking with you before it was managed through the Platform. You must not ask the Customer to pay one.
    • 6.13.3 Your Free Import Period: Bookings you import during your Free Import Period carry no Online Booking Fee for you either. Your "Free Import Period" is the 14 days after your account is approved or, if your account was approved before 6 October 2026, the period until the end of 21 October 2026. An import you start during your Free Import Period is treated as made during it. We may extend your Free Import Period, and the Platform shows you when it ends.
    • 6.13.4 Importing after your Free Import Period: You can still import bookings after your Free Import Period. Each booking you import after it carries the Online Booking Fee, which you pay in full and your Customer never pays: the Platform applies a subsidy of the whole fee to it automatically, whatever you have chosen under clause 6.12, and the fee is collected, and treated if the booking is cancelled or refunded, in the same way as a fee you subsidise in full under clause 6.12 — deducted at the point of charge when the Customer pays by card, or added to your monthly settlement invoice under clause 6.5 when the Customer pays in cash or by bank transfer. As with any booking, nothing is payable on an Imported Booking cancelled before the Customer has paid (clause 6.9.4). The Platform shows you what an import will cost before you start it.
    • 6.13.5 How Imported Bookings are paid: An Imported Booking is paid on completion — in cash, by bank transfer, or by card payment link, which needs an active connected Stripe account (clause 6.2) — or, if you import it during your Free Import Period, it may be recorded as paid to you in full before it was imported. After your Free Import Period, bookings to be paid in cash or by bank transfer can be imported only once you have saved a fee payment method under clause 6.5. No Deposit is taken on an Imported Booking. On a booking recorded as paid before it was imported, no payment is taken or refunded through the Platform, and any refund the Customer is owed is yours to make (clause 6.9.6).
    • 6.13.6 Imports are for the bookings you already have: Imports exist so that you can bring across the bookings you hold when you move to the Platform. You must not use them to avoid the Online Booking Fee on new bookings — for example, by continuing to take bookings in another system or diary in order to import them later. Once you take bookings through the Platform, enter each new booking through it (for a booking taken by phone, the Platform's booking form), so that clause 6.3 applies. If you breach this clause, then in addition to our other rights under these Terms, we may charge you the Online Booking Fee on each booking concerned, as if it had been imported after your Free Import Period (clause 6.13.4), and may add it to your monthly settlement invoice.
    • 6.13.7 Customer Data you import: You confirm that you are entitled to give us the Customer Data in the bookings you import and to have it processed through the Platform, and that you have told, or will tell, those Customers that their bookings are managed through the Platform, as your privacy notice requires. We process that data as your processor under the DPA. The file you import from is read in your browser and is not uploaded to us: only the bookings you choose to import, and the Customers they belong to, are saved. Annual service reminders are never sent for Imported Bookings (DPA clause 2.6).
    • 6.13.8 When this clause applies: This clause 6.13 applies from 6 October 2026. The two charges in it — the Online Booking Fee on bookings imported after your Free Import Period (clause 6.13.4) and on bookings imported in breach of clause 6.13.6 — are new charges, for which we gave at least 14 days' notice under clause 15.2: if your account was approved before 6 October 2026, they apply only to bookings imported on or after 22 October 2026.

7. Data Ownership

  • 7.1 Your Data: You retain full ownership of all Customer Data processed through the Platform. We Sweep has no independent rights to your Customer Data and processes it solely as your Data Processor in accordance with the DPA.
  • 7.2 Export: You may export your Customer Data at any time via the Platform's export functionality.
  • 7.3 On Termination: Upon termination, you have 60 days to export your Customer Data. After 60 days, Customer Data is permanently deleted in accordance with the DPA.
  • 7.4 Business User Data: We Sweep retains certain Business User Data as a Controller as described in the Privacy Policy.

8. Certificates and Professional Liability

  • 8.1 Accuracy of Data: You are solely responsible for the accuracy and completeness of all certificate data, inspection notes, appliance details, and safety recommendations.
  • 8.2 No Warranty: We Sweep does not warrant that certificate templates meet the requirements of insurers, local authorities, or professional bodies.
  • 8.3 Indemnity: You shall indemnify We Sweep against claims arising from:
    • Incorrect certificates
    • Faulty inspections
    • Safety incidents
    • Misuse of the Platform

9. Service Availability

  • 9.1 "As‑Is" Basis: The Platform is provided on an "as‑is" and "as‑available" basis.
  • 9.2 Downtime: We Sweep is not liable for loss of business, missed bookings, or inability to access certificates or the field app during scheduled or unscheduled downtime.
  • 9.3 No Credits: No service credits or refunds are provided for downtime.
  • 9.4 Suspension: We may temporarily suspend access to protect system stability, security, or to comply with legal requirements.

10. Fair Usage Policy

We Sweep monitors for usage that is grossly disproportionate to a typical chimney sweep business. We may:

  • Throttle access
  • Require a high‑volume plan
  • Suspend accounts for extreme misuse

11. Third‑Party Services

  • 11.1 Providers and Connected Services: We Sweep integrates with third‑party providers (e.g., Stripe, Supabase, Postmark, The SMS Works, Google Maps) and allows you to connect your own accounts with certain third‑party services (Google Calendar, and the accounting packages Xero, QuickBooks, and Sage). We are not responsible for outages, errors, or data processing carried out by these providers. Your use of third‑party services is subject to their respective terms, and connecting your own account to the Platform is your instruction to us to exchange data with it as described in the Privacy Policy and DPA.
  • 11.2 Accounting Integrations:
    • 11.2.1 Where you connect accounting software, the Platform creates sales invoices, payments, and credit notes in your accounting records as a bookkeeping convenience, using the account, item, and tax‑rate mappings you configure.
    • 11.2.2 We Sweep does not provide accounting, bookkeeping, tax, or VAT advice. You (with your accountant, if you have one) are solely responsible for choosing appropriate mappings, reviewing the entries the Platform creates, and for the accuracy and completeness of your accounting records, VAT returns, and tax filings.
    • 11.2.3 The integration is one‑way and not guaranteed to be exhaustive: entries are created for bookings managed through the Platform, and transmission may be delayed or fail (for example, where your accounting provider is unavailable or your connection needs reauthorising). The Platform shows the synchronisation status of each entry; you must not treat your accounting records as complete without reviewing them.
    • 11.2.4 Disconnecting the integration stops further synchronisation but does not remove entries already created in your accounting software.
    • 11.2.5 Subject to clause 13.1, we are not liable for errors in your accounting records or filings arising from your configuration or use of the integration.

12. Data Protection

Your use of the Platform is subject to:

  • The Privacy Policy (We Sweep as Controller for Business User Data)
  • The DPA (We Sweep as Processor for Customer Data)

In the event of conflict between these Terms and the DPA on data protection matters, the DPA prevails.

13. Limitation of Liability

  • 13.1 Non‑Excludable Liability: Nothing in these Terms excludes or limits either party's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot lawfully be excluded or limited.
  • 13.2 Exclusions: Subject to clause 13.1, We Sweep is not liable for loss of profits, revenue, business interruption, loss of data, or indirect/consequential loss.
  • 13.3 Cap: Subject to clause 13.1, our total aggregate liability to you arising out of or in connection with these Terms or the Platform, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of (a) £100 and (b) the total Online Booking Fees received by We Sweep in respect of bookings made through your account in the 12 months preceding the event giving rise to the claim.
  • 13.4 Sums Due: The cap in clause 13.3 does not apply to, and nothing in these Terms limits, your obligation to settle Online Booking Fees collected on our behalf and to pay other sums properly due to us.

14. Termination

  • 14.1 By You: You may terminate the Agreement at any time by notifying us in writing (including email). Termination takes effect immediately upon receipt of your notice.
  • 14.2 By Us: We may terminate the Agreement by providing you with 30 days' written notice. We may terminate immediately if you materially breach these Terms and fail to remedy the breach within 14 days of notice.
  • 14.3 Effect of Termination: Upon termination:
    • You have 60 days to export your Customer Data.
    • After 60 days, Customer Data is permanently deleted in accordance with the DPA.
    • Your Stripe Connect integration is disconnected.
    • Any Online Booking Fees you have collected on our behalf but not yet settled, and any other sums due under clause 6, become payable, and may be collected from your saved fee payment method or invoiced to you.
    • Access to the Platform is revoked.
  • 14.4 Survival: Clauses relating to liability, indemnity, data protection, and governing law survive termination.

15. Changes to the Service and these Terms

  • 15.1 We may modify Platform features, interfaces, or integrations at any time, and may update these Terms from time to time.
  • 15.2 For material changes that are adverse to you — for example, new or increased fees, new suspension or termination rights, or reduced refund or credit entitlements — we will give you at least 14 days' notice by email to your account address before the change takes effect.
  • 15.3 Changes that are required by law or regulation, that address security or fraud, or that do not reduce your rights or increase your obligations may take effect immediately on notice.
  • 15.4 If you do not accept a change notified under clause 15.2, you may terminate under clause 14 at any time before the change takes effect, and no further sums will accrue under clause 6 after termination. Your continued use of the Platform after the effective date constitutes acceptance of the change.

16. Dispute Resolution

  • 16.1 Informal Resolution: In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter informally by written correspondence. Each party shall respond within 14 days.
  • 16.2 Mediation: If the dispute is not resolved within 30 days of the initial written notice, either party may propose mediation through a mediator agreed upon by both parties or, failing agreement, appointed by the Centre for Effective Dispute Resolution (CEDR).
  • 16.3 Litigation: If mediation fails or is declined, either party may pursue the matter through the courts of England and Wales.

17. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.