Online Booking Software for Chimney Sweeps
Every missed call while you're on a roof is a job that goes to someone else. We Sweep puts a booking widget on your website so customers can book — and pay — around the clock, without you touching the phone.
How online booking works with We Sweep
- Customer picks a service — your services and prices, shown on your own website in your own branding, with a chimney count that scales the price for multi-flue properties.
- Real availability only — the calendar reflects your technicians' working hours, existing jobs and Google Calendar events, so double-bookings can't happen.
- Payment, your way — take card payment at the time of booking so the job arrives already paid, or let customers settle on the day by cash, card at the door or bank transfer. Anything unpaid after the job is chased automatically.
- Confirmations and reminders — the customer gets an instant confirmation and a 24-hour reminder automatically, which keeps no-shows to a minimum.
Why sweeps switch from phone-and-diary
- Bookings arrive evenings and weekends — when homeowners actually plan chimney maintenance
- No more phone tag or "I forgot you were coming" — and jobs that aren't settled on the day are chased for you, automatically
- Jobs slot into an automatically optimised daily route, not wherever there's a gap in the diary
- Every booking creates a proper customer record with job history and certificates attached
It costs nothing per month — just 2% per booking. Part of the full We Sweep chimney sweep software platform, alongside digital certificates.
Frequently asked questions
Can customers cancel or reschedule their booking online?
Yes. Customers manage their bookings through their online portal. On card-paid bookings, cancellations made more than 24 hours before the appointment are refunded automatically; within 24 hours of the appointment, the booking is non-refundable. Pay-on-completion bookings have nothing to refund — the slot is simply released.
What stops double-bookings?
The calendar only ever shows real availability, built from each technician's working hours, existing jobs and Google Calendar events — with conflict detection on every booking.
Do customers get booking reminders?
Yes. Customers receive an instant confirmation, a reminder 24 hours before the appointment — by email, plus a free SMS from your own business name if you switch it on — and an annual prompt to book their next sweep. All sent automatically.
How much does online booking cost?
There's no monthly fee and nothing to set up. We Sweep takes a 2% fee per booking, however the customer pays — collected automatically on card payments and invoiced monthly on cash and bank-transfer jobs. You only pay when you get paid.