Chimney Sweep Software FAQs

We Sweep is built to grow with your chimney sweep business. There are no monthly subscription fees, no setup costs, and no long-term contracts.
Instead, we charge a simple 2% fee per booking — however your customer pays.

If you don’t get booked, you don’t pay.

That pay-as-you-go model is the whole point: no subscription to justify in a quiet month, and nothing to cancel if the software isn’t earning its keep.

However suits you both. Customers can pay by card when they book online, or after the job is done — in cash, by card at the door (your technician shows a QR code or sends a payment link), or by bank transfer. You choose which options your business offers, and card payments go straight into your own Stripe account.

For card payments, the fee is deducted automatically when the payment is made — nothing for you to do. For cash and bank-transfer jobs, the fees are added up and invoiced once a month, itemised per booking, against a card or Direct Debit you save with us. A fee is only ever charged after you’ve actually been paid for the job.

Completed jobs that haven’t been paid appear on your unpaid jobs dashboard, and We Sweep chases them for you — automatic payment reminders go to the customer at 3, 7 and 14 days, with a payment link included. When they pay, they get a receipt and the job clears from the list automatically.

No. Because there is no monthly fee, you are never locked into a long-term agreement. Use We Sweep as much—or as little—as your business needs.

We Sweep syncs with Xero, QuickBooks Online and Sage Accounting. Connect yours from the Integrations page in the admin panel — sign in to your package, approve the connection, then complete a one-time mapping (which sales and payment accounts to use, your VAT rates, and an invoice number prefix). From then on, the books keep themselves.

When a job is paid — by card, cash or bank transfer — a sales invoice is created in your package with the full line items (service, add-ons, extra chimneys, and any work added on the day) and marked paid against the account you chose. Completed jobs still awaiting payment raise the invoice straight away, with the payment matched when the money is recorded. Full refunds become credit notes automatically, and VAT-registered businesses get VAT-inclusive invoices at their configured rate. Every invoice reconciles to the booking total to the penny.

No. It's included in the standard 2% per booking — no add-on, no higher tier. And a sync problem never gets in the way of taking a payment: failed pushes retry automatically, and you can see recent sync activity (and retry anything stuck) from the Integrations page.

Unlike standard booking calendars, We Sweep doesn’t just accept appointments—it optimises your entire workday automatically.

When a customer books:

• Your schedule reconfigures instantly
• Travel time and job duration are recalculated — including extra time for multi-chimney jobs
• The system fits as many jobs into each day as it can

This helps you increase revenue without working longer hours.

Yes. If a service has a price for additional chimneys, customers choose how many flues they need swept when they book, and the price and time slot scale automatically. And if your technician finds extra work on the day, they can add it on the spot — the customer agrees the new total at the door and the booking updates itself.

Yes. The booking form has an optional “Anything we should know?” box, plus room for up to three photos of the fireplace or chimney. It stays collapsed unless the customer opens it, so it never gets in the way of a booking — but when it is used, the note and the photos appear on the job in your admin panel, in your technician's app and in the Google Calendar entry, and your morning digest flags which of yesterday's new bookings came with them. It's the difference between finding out about the lined flue at the doorstep and finding out the week before. You can also add a note yourself to any booking you take over the phone.

They're stored against the booking alongside your own pre- and post-sweep photos, and are visible to you in the office and to your technicians in the field. Any location data embedded by the phone that took the photo is removed on upload, and photos attached to a booking that never completes are deleted automatically.

Yes. We Sweep uses Google Maps route optimization to calculate the most efficient travel path between jobs. This reduces fuel costs, eliminates unnecessary backtracking, and keeps technicians on time.

Absolutely. We Sweep offers full Google Calendar integration — each technician can connect their own calendar, so business bookings and personal schedules never conflict.

Yes. The We Sweep web app includes a powerful offline mode for field technicians.
Your team can:

• Record job details
• Take before-and-after photos
• Complete reports in rural or low-signal areas

Once reconnected, everything syncs automatically to the cloud.

Yes. We Sweep allows you to generate professional digital chimney sweep certificates instantly — one certificate per flue on multi-chimney jobs. Technicians can attach before and after photos to each job, providing proof of work and increasing customer trust.

Once the job syncs online, We Sweep automatically emails the completed certificate — or certificates, one per flue — directly to the customer, and files them permanently in their online portal. No manual follow-up required.

Yes. Every customer gets an automated email reminder with their confirmed arrival time 24 hours before the visit. You can also switch on free SMS reminders, sent from your own business name, at no extra cost.

After a job is completed, We Sweep automatically sends a review request follow-up to your customer. This helps chimney sweeps build strong online reviews without extra effort.

Yes. We Sweep tracks every completed job and sends annual chimney sweep reminders to customers, encouraging repeat bookings year after year and keeping your calendar full.

Yes. Switch on the optional customer referral programme and every customer gets a personal referral code in their booking confirmation and job-done emails, alongside an incentive you write in your own words (e.g. "£10 off your next sweep"). Friends enter the code when they book online — or use a share link that fills it in for them. When a referred new customer makes their first booking, you're notified and the referrer gets a "your referral worked" email.

You can honour the reward yourself, or set a fixed £ amount and We Sweep applies it automatically as a discount on the referrer's next booking — one reward per booking, valid for 12 months. The reward itself is your offer, funded by you; We Sweep handles the codes, tracking and emails. It's off by default — turn it on when you're ready.